What should I do if I am out of town and my credit or debit card is declined and I know that the funds are available?

Please contact us to report the issue. For security purposes, you will need to provide specific data so we can validate your identity.

If you're traveling out of state or internationally, please let us know by calling (918) 749-8828. By adding a note to your account, we can reduce the chance of your card being deactivated due to a fraud alert.

Contact Us - Member Relations Specialists are available to assist you. Please use one of the following options:

• Phone - Specialists are available via the phone between 7:30 a.m. - 6:30 p.m. Monday through Friday and 8:30 a.m. - 1:30 p.m. Saturday. They can be reached at (918) 749-8828 or toll-free at (800) 234-8828.