Credit Card Conversion FAQs

Any checks mailed to the previous address are forwarded to TTCU for manual posting.  All payments will be effective the original date received.

Please make checks payable to TTCU Federal Credit union and mail to:
TTCU Federal Credit Union 
P.O. Box 37035, 
Boone, IA 50037-0035

TTCU strives to give our members the best possible experience.  The new processor offers many new features and benefits not currently available.

Current TTCU credit cards will continue to work until April 22, 2023.  New cards have been mailed to members and those new cards can be activated and used after 9:00 a.m. on April 23^rd.

Cards can be activated by calling (888) 691-8661.

PINs can be set by calling (888) 891-2435 and following the prompts. 

Yes. All new credit cards being issued will have a new account number. 

Visa is requiring a change to have longer card numbers. New cards were going to have to be issued soon, so TTCU took a proactive approach during the digital banking conversion to issue all new card numbers.

Each recurring charge will need to be updated to charge to the new card number. 

Open your digital wallet and set up your new card. 

Access your information by logging into the new digital banking platform or from the TTCU web site, click on the TTCU Federal Credit Union MyCardInfo. Here you will have access to see all current transactions, set up alerts, make payments, dispute transactions, set travel notifications.  You may also contact Card Support at (866) 936-8828.

Credit card payments can be made through online banking, or directly at MyCardInfo. Payments after 2:00 p.m. central time will not be posted until the following business day. Payments made at a branch location, by phone or by mail may take up to two business days to post. 

All refunds will be transferred to the new card.

No.  Members will not have access to previous statements. TTCU has access to archived statements and can provide those to members as requested.  Normal statement printing fees apply and delivery times will be provided based on demand. Since conversion, TTCU staff can access any new statements for a member through Co-op. 

The primary cardholder logs into online banking account at www.ttcu.com, click Card Management, Credit Card Rewards, from the list, select the card ending in the last 4 digits of your card, or https://www.scorecardrewards.com/ and set up an account.

No, all limits, rates, and terms will remain the same.

No. Due dates will be set to a due date close to your current statement cycle. We are able to change due dates by request, if needed. 

The new system will give TTCU the ability to issue a separate card number to each person on the account.   This will create a much easier process if one card is lost, stolen, or compromised. In addition, we will be able to offer digital issuance, e-Statements, more alert options, and better fraud text alerts.

No. TTCU will have one app for digital banking, credit, and debit cards. 
The functionality of credit cards within the TTCU app is in progress. You can use MyCardInfo to access your credit card information. 

You can access MyCardInfo outside of the digital banking app by visiting the direct website, https://ttcu.mycardinfo.com/default.aspx#index . You will need to go through the enrollment process the first time logging in.